United Airlines' Customer Relations Wins Award

United Airlines has been awarded the title of Best Project in Achievement, Marketing or Customer Experience by Six Sigma experts.

The award was given to the carrier in recognition of the improvements it has made in dealing with customer queries, concerns, and complaints.

Barbara Higgins, Vice-President of United's Customer Contact Center, said: "We appreciate the recognition for the improvements we have made in addressing concerns raised by our guests.

"While United is taking aggressive steps company-wide to address the causes of complaints, we are equally focused on ensuring concerns are addressed quickly and effectively.

"This award shows some very significant progress in an area so vitally important to our guests, and while we're very proud of this achievement, we have set our sights on achieving even more improvements in this area."

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