United's New Devices to Help Reduce Airport Lines
In an effort to make airport transactions run more smoothly and efficiently, United Airlines will begin testing devices that are meant to help passengers get information faster and cut down on lines. Deemed “LineBusters” the tools are mostly geared toward relaying information about automatic booking.
How it works: If you are already passed the security area, and you learn that your flight has been canceled or delayed, your first response would be to approach the customer service desk. In this case, United’s agents, equipped with the new LineBusters, can assess your situation via the hand-held touch-screen apparatus.
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